From 25th November 2025, prescription requests will be managed differently. We will no longer accept prescription requests by telephone.
Certain prescriptions will now be reviewed and processed by our PCN Pharmacy Team, who are part of the practice. Your current medications will not change, but the process for requesting them will.
For clinical safety reasons:
Prescriptions can no longer be issued more than 7 days in advance (including weekends), unless there is a valid clinical justification.
The following prescription-related tasks will now be handled exclusively by the PCN Pharmacy Team and not by reception staff:
- Patients due a Medication Review
- Patients whose Medication Review is overdue
- Patients requesting prescriptions more than 7 days early
- Patients requesting medications not on their repeat list
Once the PCN Pharmacy Team has reviewed these requests, they will be sent to your nominated pharmacy.
Other prescription requests, such as standard repeat prescriptions, will continue to be processed by our reception team and sent to your nominated pharmacy.
How to Order Your Repeat Prescriptions
You can request your repeat prescriptions in several convenient ways:
1. NHS App
The NHS App provides a simple, secure way to access NHS services. You can:
- order repeat prescriptions
- nominate your preferred pharmacy
Download the NHS app from the Google Play Store or Apple Store, or use it via your web browser.
Login through the NHS website
Who can use the NHS app?
You must be 13 or over and registered with a GP surgery in England.
2. SystmOnline
If you are registered for SystmOnline and have your login details, you can order repeat prescriptions online.
Forgotten your username or password?
- If we have your email address, you can reset it using the link on the login page.
- If not, please contact the practice for a new password.
SystmOnline is also available as a free app in the Apple Store and Google Play Store. Simply search for ‘SystmOnline’.
3. In Writing
You can still order your repeat prescription in writing. Please include:
- your name
- date of birth
- address
- the medicines you need
This can be provided in writing and handed to reception or sent to us via email.
Click to send an email
If you have nominated a pharmacy, your prescription will be sent directly there.
Some pharmacies also offer delivery services – please contact your chosen pharmacy if you need your items delivered.
Please Order in Good Time
To avoid delays:
- Allow 2-3 working days for processing
- Collect your prescriptions from your nominated pharmacy within two weeks
If you have any questions, please call 01392 255722 and our reception team will be happy to help.
Page Created: 24th November 2025
Page Updated: 19th December 2025