Support team

Practice Management

Mrs Julie Croze (f)
Practice Manager

Julie is responsible for the overall running of the Health Centre. She also has a strategic planning role for future development of the Health Centre.


We have an administration team who are responsible for all patient filing and scanning of letters onto patient notes (the Health Centre electronically scans all medical correspondence relating to patients onto their notes). We also employ medical secretaries and summarisers.

Lori Lahajner (f)
Administration Manager

Lori also has responsibility for day to day running of the Health Centre and manages all administrative aspects of the nursing department. She is the first point of call for any nursing queries.

Mr Ian Turner (m)
Finance Manager

Ian has responsibility for reconciling the income and expenditure at the Practice. He works on a Monday and Tuesday.


Our Reception team have now been trained as a Healthcare Navigators in order to assist GP’s with signposting the patients to the correct service or clinician. In order for this to be effective the navigators are required to ask several questions of the patients who are telephoning to make an appointment, to ensure that the patients are offered the best route available and maximise efficiency for both the patients and the clinicians at the practice.

We currently employ 15 Healthcare navigators. They are a major part of our team and their role is varied including dealing with the telephones, prescription requests, administrative tasks for both patients and GP’s/Nurses as well as welcoming you at the Front desk when you attend the surgery. They will always do their utmost to provide you with the best possible service.