Changes To How You Order Your Prescriptions (November 2025)
From 25th November 2025, prescription requests will be managed differently. We will no longer accept prescription requests by telephone.
Certain prescriptions will now be reviewed and processed by our PCN Pharmacy Team, who are part of the practice. Your current medications will not change, but the process for requesting them will.
For clinical safety reasons:
Prescriptions can no longer be issued more than 7 days in advance (including weekends), unless there is a valid clinical justification.
The following prescription-related tasks will now be handled exclusively by the PCN Pharmacy Team and not by reception staff:
- Patients due a Medication Review
- Patients whose Medication Review is overdue
- Patients requesting prescriptions more than 7 days early
- Patients requesting medications not on their repeat list
Once the PCN Pharmacy Team has reviewed these requests, they will be sent to your nominated pharmacy.
Other prescription requests, such as standard repeat prescriptions, will continue to be processed by our reception team and sent to your nominated pharmacy.
What is a repeat prescription?
A repeat prescription is for medication that your GP has agreed you need on an ongoing basis, without needing to see a clinician each time.
Repeat prescriptions are usually issued for stable, long-term conditions and are reviewed regularly to ensure they remain safe and effective.
How to order a repeat prescription
For all repeat prescription requests, we recommend allowing at least 2-3 working days for your request to be processed.
NHS App
The quickest and easiest way to order your repeat prescription is online via the NHS app.
To request a repeat prescription using the NHS app:
- Go to homepage or services
- Select request repeat prescriptions
With the NHS app you can:
- Request repeat prescriptions
- View and manage prescriptions
You can view your requested medicines to see when they’ve been approved.
Each medicine may be labelled:
- Waiting GP approval
- Approved by GP
- Rejected by GP
Once the medicine has been approved, the request is automatically sent to your nominated pharmacy.
If the medicine you requested has been rejected and you want to know why, please contact the health centre.
SystmOnline
You may also request repeat prescriptions online via your SystmOnline account. To log in, please visit: https://systmonline.tpp-uk.com/2/Login?Redir=1
If you haven’t got an account set-up, or you have forgotten your username, or password, then please contact the health centre.
In Person
You can:
- Hand in the right-hand side (tear-off slip) of your prescription at reception
- Post your request to the practice
By Phone
We no longer except repeat prescription requests by telephone, to reduce errors and keep patients safe.
What you can and can’t order
You can request:
- Medications on your approved repeat list
- Items you take regularly and have been authorised by your GP
You cannot request:
- Items not on your repeat list
- Controlled drugs (unless previously agreed)
- Medications you have stopped taking
If you think something is missing, please contact the health centre.
Electronic Prescriptions & Pharmacies
Most prescriptions are sent electronically to a pharmacy of your choice.
Benefits:
- No paper prescription to collect
- Faster processing
- Convenient for regular medications
You can change your nominated pharmacy:
- Online via the NHS app
- At the health centre
- At your local pharmacy
Prescription Charges
Prescription charges apply in England unless your are exempt.
You may be exempt if you:
- Are over 60
- Are under 16 (or 16-18 in full-time education)
- Receive certain benefits
- Have a valid medical exemption certificate
You can check current charges and exemptions on the NHS website.
Page Created: 25th November 2015
Page Updated: 22nd January 2026