You can contact the health centre in more than one way. You can either fill out an eConsult on our website here or you can call the health centre on 01392 255722
Please bear in mind that our phone lines are often busy and filling out an eConsult is usually a faster way of contacting the health centre. For a visual guide on how to contact Mount Pleasant Health Centre, please click on the image below.
eConsult
The health centre will adopt an eConsult first approach. The eConsult service is a way to contact your GP practice online by filling out a form, giving our receptionists a lot of the information they need in order to provide you with the best care possible. Your eConsult will be actioned and you may be sign posted to a more appropriate service or clinician.
Calling the Health Centre
You will still be able to call the health centre and speak to a healthcare navigator regarding any query. If you need help with a new or existing problem, you will be triaged in a similar way to filling out an eConsult.
If you need to order repeat prescriptions, the quickest way for a request to be processed is by calling the health centre and selection option 1. You will then be diverted to our automated prescription service.
Emergency Care
The advice on emergency care will stay the same:
- For all life-threatening emergencies call 999
- For non-emergency medical treatment or advice call 111
Home Visits
Home visits may only be requested if you are unable to attend the Health Centre for your appointment. Your GP will only visit you at home if they think your medical condition requires a visit and they will also decide how urgently you need a visit. You may be visited at home by a Community Nurse if you are referred by your GP.
Can A Pharmacist Help?
Pharmacists can answer your questions on prescription and over-the-counter medicines. All Pharmacies provide the following services:
- dispensing of NHS prescriptions
- access to the repeat prescription service (with agreement from your GP)
- an emergency supply of medicine, subject to the decision of the Pharmacist (you may need to pay for an emergency supply)
- non-prescription medicines like Paracetamol
- disposal of unwanted or out-of-date medicines
- advice on treating minor health concerns and healthy living
Pharmacies can also give you treatment advice about a range of common conditions and minor injuries, such as:
- aches and pains
- sore throat
- coughs
- colds
- flu
Antibiotics will not be available over the counter to treat minor conditions.
Click here to find out more about how a Pharmacist can help you.
Walk-in Centre – Sidwell Street, Exeter
If you have a non-critical or non-life-threatening medical concern, you can visit the local walk-in centre. They can handle a range of problems, including:
- blood pressure checks
- contraceptive advice
- coughs/colds and flu symptoms
- minor cuts, wounds and dressings
- muscle and joint injuries
- skin complaints
- stomach ache
- indigestion, constipation
- vomiting and diarrhoea
- minor infections
- women’s health problems
The nearest walk-in centre is located on Sidwell Street and is operated by highly-trained Nurse practitioners. You don’t need an appointment and they are open from 8am – 8pm, seven days a week. Please click here for more information about the walk-in centre.
Devon Sexual Health Clinic (Exeter) also has a clinic at Sidwell Street. Please click here for more information.
Hard of Hearing Patients
A new service is now available patients who suffer from hearing loss, to enable you to make appointments and communicate with GP’s more efficiently and conveniently.
You can now email us at d-icb.mountpleasantcontacts@nhs.net to book an appointment :-
- with your GP for a telephone appointment
- with your GP for face to face appointment
- with a Nurse
- for blood tests
When We Are Closed
When the practice is closed telephone 01392 255722 to access out of hours information.
If you need to call the out of hours service the telephone number you must ring is: 111. The 111 service will help you to find the right care to meet your needs including the Practice Plus Group. This number is free of charge to ring from landlines and mobiles although you will need 1p credit on your mobile phone.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.
Page created: 25th November 2015
Page updated: 16th September 2024