Appointments

Appointments

 

 

Please use eConsult in the first instance to contact the Practice if you can.

This enables us to manage you and your problem in a more appropriate manner and ensure the phones are not clogged with calls that are only for routine follow up and blocking people with urgent problems ringing in to the surgery. Once submitted if the Doctor feels they need to speak to you then they can book a call slot to speak to you.

You can still got to a pharmacy for many issues and the NHS website has lots of information for virtually every problem

If you need an urgent call back speak to reception and if deemed appropriate they will book an urgent call for you.

If your problem is life threatening or you have signs of a heart attack or stroke please call 999 or attend an Emergency Department.

 

 

 

 

Systmonline health centre booking system

Mount Pleasant Health Centre Exeter appointments iconIf you have registered for online services you can also book a Nurse appointment online.

BOOK AN APPOINTMENT ONLINE

The online booking system is also available as an app:

systmonline available from the Apple App Store for Apple OS

systmonline available from Google Play for Android

 

 

If you have not registered for the new system, please contact the surgery to obtain your login details for SystmOnline, (photographic identification will need to be presented to the Surgery in order for your login details to be issued, if you do not have photographic identification at least 2 utility bills are required for proof of address).

 

By Phone

Mount Pleasant Health Centre Exeter telephone iconYou can make an appointment with a doctor or nurse by phoning the Health Centre on 01392 255 722.

You can book, cancel or re-arrange Blood Test Appointments 24 hours a day 7 days a week via our new automated telephone appointment booking system:

Simply telephone the Surgery on 01392 255722 and select option 1.

 

You will still speak to our Reception team first and as health care navigators they will ask you questions regarding your situation and book you in for what is most appropriate. Our Reception team will try to book appointments and calls with your own GP to ensure continuity wherever possible.

It helps the doctors if you can give the receptionists as much information as you feel comfortable with and ensure they have a correct contact number for you. In many cases it might be that the problem can be dealt with over the phone by the receptionist or in a pre booked telephone consultation with the Doctor. You are able to make advance face to face appointments with both our Nursing team and our GPs.

 

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

 

Hard of Hearing Patients

A new service is now available patients who suffer from hearing loss, to enable you to make appointments and communicate with GP’s more efficiently and conveniently.

You can now email us at mountpleasantcontacts@nhs.net to book an appointment :-

  • with your GP for a telephone appointment
  • with your GP for face to face appointment
  • with a Nurse
  • for blood tests

 

When We Are Closed

When the practice is closed telephone 01392 255722 to access out of hours information.

Mount Pleasant Health Centre Exeter call 111 iconIf you need to call the out of hours service the telephone number you must ring is: 111. The 111 service will help you to find the right care to meet your needs including the Devon Doctors Service. This number is free of charge to ring from landlines and mobiles although you will need 1p credit on your mobile phone.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.