Appointments

Appointments

Systmonline health centre booking system

Mount Pleasant Health Centre Exeter appointments iconIf you have registered for online services you can also book a Nurse appointment online.

BOOK AN APPOINTMENT ONLINE

The online booking system is also available as an app:

systmonline available from the Apple App Store for Apple OS

systmonline available from Google Play for Android

 

If you have not registered for the new system, please attend the surgery to obtain your login details for SystmOnline, (photographic identification will need to be presented to the Surgery in order for your login details to be issued, if you do not have photographic identification at least 2 utility bills are required for proof of address).

By Phone

Mount Pleasant Health Centre Exeter telephone iconYou can make an appointment with a doctor or nurse by phoning the Health Centre on 01392 255 722.
The Surgery operates a telephone triage appointment system where a doctor will ring you back following your request for an appointment.

You can now book, cancel or re-arrange Clinic Appointments or Blood Test Appointments 24 hours a day 7 days a week via our new automated telephone appointment booking system:

Simply telephone the Surgery on 01392 255722 and select option 1.

 

You will still speak to our Reception team first and they will allocate a call back from the GP for you. Our Reception team will direct your call to your chosen GP to ensure continuity wherever possible.

It helps the doctors if you can give the receptionists as much information as you feel comfortable with and ensure they have a correct contact number for you. When the doctor rings you back it might be that the problem can be dealt with over the phone or that a doctor’s or nurse’s appointment may be more appropriate. Your appointment can then be made by the doctor for a mutually convenient time. You will still be able to make advance appointments with our Nursing team.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Hard of Hearing Patients

A new service is now available patients who suffer from hearing loss, to enable you to make appointments and communicate with GP’s more efficiently and conveniently.

You can now email us at mountpleasantcontacts@nhs.net to book an appointment :-

  • wth your GP for email advice
  • with your GP for face to face appointment
  • with a Nurse
  • for blood tests

When We Are Closed

When the practice is closed telephone 01392 255722 to access out of hours information.

Mount Pleasant Health Centre Exeter call 111 iconFrom the 10th March 2014, if you need to call the out of hours service the telephone number you must ring is: 111. The 111 service will help you to find the right care to meet your needs including the Devon Doctors Service. This number is free of charge to ring from landlines and mobiles although you will need 1p credit on your mobile phone.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.